Dial 919.549.8700.

Press 1 for tech support.

Press 3 for a Client Service representative's direct extension.

Voicemails left after hours will be responded to during the next business day.

When you call Client Services, please be prepared to provide your account number and/or ID.
Hours of operation:
M-F, 8:00 am to 7:00 pm EST

MISG FTP Access Questionnaire

This form is used to determine FTP connectivity for MISG's ANSINET® service.
For Gateway-to-Gateway VPN services please fill out the Request for VPN Services form.
Company Information
*Contact Name
*Company Name
*Phone
*E-mail
Questionnaire
*Select Access Method GXS Internet
 
 
*Which communication method will you use?
Dial-up DSL/Cable/Broadband
ISDN T1
Frame Relay Other (Please indicate)
 
 
*From which platform will you initiate your FTP session?
Windows 98 Windows 2000
Windows NT Windows XP
Windows Server 2000/2003 Other (Please indicate)
 
 
*Will you be initiating FTP sessions from a PC? Yes No
 
If you will be initiating FTP sessions from a PC running Windows you will need to install the client version of CheckPoint SecuRemote VPN software,
which is available for free.
 
Do you agree to install this free software? Yes No
 
 
*IP address of the machine from which you will
initiate FTP sessions
 
 
*Are you using Network Address Translation (NAT)? Yes No
If so, are the IP addresses static? Yes No
 
 
*Will your connection come from a locally installed modem, or a LAN? Modem LAN
If from a LAN, will your connection come through a firewall on your side? Yes No
If so, what kind of firewall? (Checkpoint, Cisco PIX, ...)
If you have a firewall, is it using an IKE encryption scheme? Yes No
 
 
If you have a firewall, the following ports and protocols need to be opened.
Can you satisfy these requirements?
IP Protocol 50 (bi-directional) and 51 for IKE Yes No
UDP Port 2746 used for the UDP Encapsulation mode Yes No
TCP Port 264 for Topology request from Checkpoint 4.1 or later clients Yes No
TCP Port 265 for Topology request from Checkpoint 4.0 or earlier clients Yes No
UDP Port 500 Yes No
 
 
Comments
 
  * indicates a required field (other fields may be required dependant upon responses to previous questions)
MISG Client Services will e-mail a confirmation of the request when received.




 

Submit a Question to
MISG Client Services

Transnet Validation

New Customer Implementation Request
To set up a new customer on TRANSNET, a current supplier on that service must sponsor them.

Request for VPN Services

FTP Access Questionaire
This form will help us determine if you will be able to connect to ANSINET via FTP. Please fax completed form to 919.549.8733 or by email at support@misg.com
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