Frequently Asked Questions

GENERAL
Q. Where can I find the most up-to-date network access numbers?

A. The following link will take you to a searchable access number directory: Access Directory .

Q. How may I obtain after hours support?

A. MISG Client Services can provide you the phone number for after-hours support. Contact MISG Client Services at 919.549.8700 or support@misg.com , M-F, 8:00 am to 7:00 pm EST to obtain this number.

ANSINET™
Q. Can I receive another copy of a document that I've already downloaded from my ANSINET™ mailbox?

A. You can use the "Receive Prior" function of ANSINET™ to receive a copy of a previously downloaded document. Your procedure for performing the "Receive Prior" function is dependent on the EDI translation software package you are using to access ANSINET. Each package typically has a slightly different procedure for performing the function. Contact your translation software provider for specific information.

You can continue performing the "Receive Prior" function until you initiate a regular receive session. Should you still need to receive an additional copy of the document after initiating a regular receive session, MISG Client Services can reactivate the file containing the document or receive the document by specifying the mail file number. Contact MISG Client Services for assistance in performing either of these functions.

Q. I want to receive my test data separate from production data. Is there a way to do this on the ANSINET System?

A. The easiest way to accomplish this task is by using separate EDI addresses for your test and production data. This will allow you to receive documents by EDI address, a feature of the ANSINET™ System.

A common practice is to place the letter "T" at the end of your EDI address signifying "test." Individual partnerships would be established with the test and production EDI address. Please contact MISG Client Services for additional information.

TRANSLINK®
Q. Will TransLink® WebDX integrate to my back office system?

A. The TransLink® WebDX system was built with flexibility and your needs in mind. MISG can work with your company to develop a custom solution to integrate WebDX data into your existing back office system. To learn more about what is available, contact MISG sales at 919-406-8829.

Q. How secure is my data within the TransLink® WebDX application?

A. The TransLink® WebDX application is password-protected and requires you to enter a unique username and password to gain entry to your account and transact business. Additionally, the sent and received X12 documents are converted into an encrypted form for storage on the WebDX server.

MISG/TRANSNET®
Q. I'm a TRANSNET supplier. How do I set up new customers on the system? How do I validate existing customers to send orders to my company via TRANSNET?

A. You have two options for implementing new MISG/TRANSNET ® customers:

•  Completing a New Customer Implementation Request Form
•  Logging on to TRANSNET and sending a request electronically to MISG Client Services. See page 7.4 of the TRANSNET Supplier Guide for instructions on sending information requests via TRANSNET. Contact MISG Client Services at 919.549.8700 or support@misg.com to obtain a copy pf the TRANSNET Supplier Guide.

You have four options for validating existing TRANSNET customers:

•  Call MISG Client Services at 919.549.8700 to request validation. Be sure to have the customer's TRANSNET number, the TRANSNET supplier code(s), and your internal account number for the customer if you utilize the customer cross reference option.

•  Send an e-mail to support@misg.com with the previously mentioned information.

•  Complete the validation yourself by logging on to TRANSNET and performing the "Customer Validation Function" described on page 7.6 of the TRANSNET Supplier Guide.

•  Complete the Validation Request Form .

Q. I'm a TRANSNET supplier. How do I manage my Holidays file?

A. It is important that all TRANSNET suppliers using the Autogen feature update their Holidays file to prevent data loss. The Holidays file indicates those dates on which the automatic generate function should not be performed.

Suppliers are responsible for maintenance of their own Holidays file. Information regarding the Holidays file may be found on pages 5.19 and 6.38 of the TRANSNET Suppliers Guide. Suppliers may contact MISG Client Services 919.549.8700 for more information.

Q. I am a distributor utilizing MISG/TRANSNET. How do I know if TRANSNET successfully received my orders?

A. When sending your MISG/TRANSNET ® orders, always look for the "Released Successfully" message, which appears at the end of the transmission. This ensures that your orders were successfully received by TRANSNET.

Should you receive any message other than "Released Successfully," contact MISG Client Services at 919.549.8700 or support@misg.com . Do not attempt to send additional orders after a failed session.

When contacting MISG, it would be helpful to have the TRANSNET printout available to read to the client services representative.

Q. I am a distributor utilizing MISG/TRANSNET. How do I order from additional suppliers?

A. To place orders to suppliers on MISG/TRANSNET ® you must be "validated." To become validated, simply contact the appropriate supplier's TRANSNET coordinator and tell them of your interest. Be sure to supply them with your TRANSNET customer number. Contact MISG Client Services via 919.549.8700 or support@misg.com to obtain a copy of the TRANSNET Coordinator's List.

Once a validation is complete, MISG Client Services will fax a confirmation along with the supplier's information sheet indicating which customer number(s) have been validated to which supplier.