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Management Information Systems Group E-commerce Solutions for your Business Community About MISG • Headquartered in Research Triangle Park, N.C. • Leading provider of electronic commerce, electronic data interchange (EDI) and Internet solutions to several industries, business communities and vertical markets • Manages more than 20,000 trading partner relationships and oversees the exchange of more than 60,000 business transactions per month • Manages more than 25,000 trading partner relationships • Processes more than 750,000 transactions each month • Provider of electronic commerce solutions for more than 25 years Industries we serve • Automotive aftermarket • Automotive original equipment • Heavy duty • Industrial supply • Battery • Electrical • Plumbing, Heating, Cooling, Piping • Publishing Core competencies • More than 750 local access numbers worldwide via asynchronous and bisynchronous communications • Wide range of technical and programming capabilities, including: • EDI network management and support • Electronic trading community management • Mapping and Translation • Technical/customer support Solutions & Services Electronic Data Interchange (EDI) solutions MISG manages the seamless exchange of mission-critical business documents among trading partners and provides connectivity through traditional Value Added Network (VAN), Internet and or Web technologies. ANXVelocity™ – MISG’s most comprehensive EDI product. TransLink® – MISG’s Internet EDI solution offering on-network translation. TransLink® WebDX – Web-based EDI application. MISG/TRANSNET® – the automotive aftermarket’s oldest and most-widely used purchase order delivery system. DIRECT-CONNECT® – Internet-based order processing. BCI·net™ – The premier EDI solution of the BCI community, incorporating VAN, Internet and Web technologies. HARDI TransLink® EDI Solution – The HVACR industry’s leading solution for electronic document exchange, incorporating Internet and Web technologies. Outsourced Business-to-Business e-Commerce Our outsourcing services remove the burden of in-house implementation of EDI systems and translator packages. MISG manages document translation, electronic trading partner relationships and communications, and EDI document guidelines. Support Services MISG’s Client Services team provides support through phone, fax, e-mail and the Web. Our trained staff provides professional technical support for troubleshooting, document tracking and retrieval, and establishing trading partner relationships. MISG Client Services provides high-level value to clients through customer relationship management technology and an automatic call distribution system, which enables skill-based routing for all calls. |
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